Payments

When you make a payment, you agree to use a valid payment method. You agree to pay the fees for content that you purchase, and you authorise Journey to Calm Ltd to charge your debit or credit card or process other means of payment for those fees. We work with payment service providers to ensure that your payment information is kept secure. We may update your payment methods using information provided by our payment service providers. See the Privacy Policy for more information on data protection.

When you make a purchase, you agree to use a valid and authorised payment method. If your payment method fails and you still get access to the content you are purchasing, you agree to pay Journey to Calm Ltd the corresponding fees within 30 days of notification from us. We reserve the right to disable access to any content for which we have not received adequate payment.

Guarantee/Refund Policy

If the content you purchased is not what you were expecting, you can request a refund review. Any refund request of this nature will be assessed on a case by case basis. We reserve the right to apply your refund as a refund credit or a refund to your original payment method, at our discretion, depending on capabilities of our payment service providers, the platform from which you purchased your content (website, mobile or app), and other factors. No refund is due to you if you request it after 30 days of the purchase date.

At our discretion, if we believe you are abusing our refund policy, such as if you’ve consumed a significant portion of the content that you want to refund or if you’ve previously refunded the content, we reserve the right to deny your refund, restrict you from other future refunds, ban your account, and/or restrict all future use of the Services.

If we ban your account or disable your access to the content due to your violation of our terms and conditions, you will not be eligible to receive a refund.

How to Request a Refund

To request a refund, email [email protected] with details of what you would like to cancel, and the reason for the cancellation. We will aim to respond within 48 hours.

Coupons

Journey to Calm Ltd or our partners may offer coupons or promotional codes to apply discounts to a purchase. Gift and promotional codes offered by Journey to Calm Ltd may not be refunded for cash, unless otherwise specified in the terms included with your codes or as required by applicable law. Gift and promotional codes offered by a partner are subject to that partner’s refund policies.